Matrix PRASAR UCS System Manual 1023
RCOC in Class of Service
The feature 'RCOC' must be enabled in the “Class of Service (COS)” group assigned to the extensions for returned
calls to land on them.
In the default Station Basic Feature Template 01 assigned to all extensions of the PRASAR UCS, the default Class
of Service group 01 has the feature "RCOC" enabled. So, all extensions of PRASAR UCS are by default allowed
this feature.
There is no need to program this feature if all extensions are to be allowed this feature.
However, if you want to deny this COS feature to certain extensions and allow this feature to all other extensions,
follow these steps:
1. Define a CoS group with RCOC disabled.
2. Prepare a Station Basic Feature Template with this CoS group applicable in all the time zones.
3. Assign this newly prepared Template to the extensions on which 'RCOC' is to be disabled.
Refer the topic “Class of Service (COS)” and “Station Basic Feature Template” for instructions.
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