Matrix PRASAR UCS System Manual 1063
Here is an example of how Shared Call Appearance works:
• A, B and C are Standard SIP phones registered with PRASAR UCS at three different locations with the
same SIP ID, 602.
• Two Call Appearances are configured for A, B and C and Shared Call Appearance is enabled for SIP ID
602.
• Two keys are assigned for the two Call Appearances on A, B and C.
• There is an incoming call for SIP ID 602.
• PRASAR UCS presents the incoming call on a free call appearance, Call Appearance1, as ‘Ringing’.
• A, B and C get the same alert, ‘Ringing’ simultaneously on the same call appearance, Call Appearance 1.
• A answers the call first and gets connected to it on Call Appearance 1.
• A, B and C get indication of the current call state as ‘Active’ on the same call appearance. B and C will not
be able to make or receive any new call from this busy call appearance. However, they can make or
receive a new call from the other free call appearance, Call Appearance 2.
• When A makes an outgoing call using Call Appearance 2, PRASAR UCS presents the state of the same
call appearance on A, B and C as ‘Seized’, then as ‘Progressing’ when the destination number starts
ringing, and then as ‘Active’, when the call is answered.
• B and C will not be able to make or receive a call from Call Appearance 2.
• A can put an ‘Active’ call on public Hold or on private Hold. When A puts an ‘Active’ call on public hold,
PRASAR UCS presents the state of this call as ‘Held’ to A, B and C. Now, B or C can retrieve the call by
pressing the corresponding call appearance key.
• When A puts an ‘Active’ call on private Hold, PRASAR UCS presents the state of this call as ‘private-Held
to A, B and C. Only A can retrieve the call. Thus, if a call is put on private hold (Held-private), it can be
retrieved only from the IP Phone that put it on hold.
How to configure
You can provide this feature only to Standard IP Phones you have registered with PRASAR UCS. To provide this
feature,
• In PRASAR UCS, you must enable the Shared Call Appearance check box on the SIP Extension
Settings.For instructions, see “Configuring SIP Extensions”.
• On the Standard IP phones,
• configure as many call appearances as allowed on the SIP extension.
• For each shared call appearance, configure a corresponding call appearance key on the SIP Phone.
For instructions refer to the manufacturer’s documentation (Installation Guide/User Guide) for the
respective SIP Phones.
To Next Page
Loading...