452 Matrix PRASAR UCS System Manual
To edit a Call Transfer Profile,
•In Profile Name, you may configure the name of the Call Transfer profile you want. By default, it is
Transfer Profile xx where xx is the Call Transfer Profile Number from 01 to 64.
•In Call Transfer Type, you can select — None, Blind, Wait for Ring, Wait for Answer or Screened.
• If you select None, the caller will be transfered to the transfer target’s mailbox directly. You must
configure the “Leave Voice Mail” parameters.
• If you select Blind, the caller will be transfered to the transfer number directly.
• If you select Wait for Ring, the caller will be transfered to the transfer number after the number starts
ringing.
• If you select Wait for Answer, the caller will be transfered to the transfer number only after the Transfer
target answers the call.
• If you select Screened, the caller will be transfered only after the transferor confirms to speak to the
caller. You must configure the “Call Transfer Type - Screened” parameters.
•In Attended Transfer Prompt, select the prompt you want the system to play while the call is being
transfered. This is applicable only if you have selected Wait for Ring or Wait for Answer as the Call
Transfer Type option.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the prompts are uploaded these appear as options for Attended Transfer Prompts.
•In Blind Transfer Prompt, select the prompt you want the system to play when the call is being
transfered. This is applicable only if you have selected Blind as the Call Transfer Type option.
Select None, if you do not wish to play any prompt. You may also add a new Prompt. To do so, follow the
same steps as given in Attended Transfer Prompt.
•In Screened Transfer Prompt, select the prompt you want the system to play when the call is being
transfered. This is applicable only if you have selected Screened as the Call Transfer Type option.
Select None, if you do not wish to play any prompt. You may also add a new Prompt. To do so, follow the
same steps as given in Attended Transfer Prompt.
•In Wait for Answer Timer (sec), configure the time for which you want the system to wait before
transferring the call. This is applicable only if you have selected Wait for Answer or Screened as the Call
Transfer Type option.
If the Wait for Answer Timer value is greater than Ring Back Tone timer, then Ring Back Tone Timer will
expire first and the next action will be taken as per the Call Transfer Unsuccessful - Unconditional
configuration.
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