Matrix PRASAR UCS - Page 485

476 Matrix PRASAR UCS System Manual
• Disconnect: Assign a digit for this option if you want the system to provide the option to disconnect
the call.
•In Busy Extension Status check time interval (sec), enter the interval of time after which you want the
system to inform the caller that the extension number is busy. The system will play the Time Interval Expiry
Prompt.
•In Time Interval Expiry Prompt, select the prompt you wish to play when the time interval expires.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Time Interval Expiry Prompt.
•In Busy Extension Status check retry count, select the number of times you wish the system to check if
the transfer number is free. The prompt will be played repeatedly till the Retry Count expires.
•In Retry Count Expiry Prompt, select the prompt you wish to play when the Retry Count expires.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Retry Count Expiry Prompt.
•In Busy Hold - Music on Hold, select the prompt you wish to play. This option is applicable only is you
have enabled the Hold a Call check box.
Select None, if you do not wish to play any prompt.
You may add a new Prompt. To do so,
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Busy Hold - Music on Hold.
•In Busy Action, you can select — Disconnect, Transfer to Operator, Transfer to Extension, Transfer to
Department Group, Go to VMAA Menu, Go to Voice Mail, Give Advanced Options.
• If you select Transfer to Operator or Transfer to Department Group or Transfer to Extension,
select the respective Operator number/Department Group number or enter the desired extension
number.
In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By default,
As configured for Transfer Number is selected.