722 Matrix PRASAR UCS System Manual
Call Transfer - Trunk to Trunk
• C calls a Trunk of the PRASAR UCS.
• The Operator answers the call.
• B is out of office, but is available at external number D.
• The Operator puts C on Consultation Hold.
• The Operator dials trunk access code and calls the external number D.
• The Operator may:
Wait for D to answer the call, transfer the call if D accepts the call. (screened transfer)
OR
Transfer the call as soon as D's phone starts ringing. (transfer while ringing)
• C and D are now in speech.
Call Transfer - Blind Transfer to VMS
• C calls a Trunk of PRASAR UCS. C wants to talk to A.
• The Operator attends the call.
• The Operator puts C on Consultation Hold.
• The Operator dials Feature Access Code for Blind Transfer to VMS and A's extension number.
• The system hunts for the mailbox assigned to A's extension.
• When the mailbox is found, the Operator gets confirmation tone. C gets connected to A's mailbox.
• C gets voice prompts. C may follow the prompts to leave a message.
• If A does not have a mailbox assigned, the Operator will get an error tone while transferring the call.
• The Operator may retrieve C's call by pressing Transfer Key/Flash /Call Appearance key.
Feature Interactions:
• CLIP and Caller ID Presentation while Transfer: PRASAR UCS provides the flexibility to display either
the extension number that is transferring the call or the held party's number, that is, the number of the party
that is about to be transferred. Refer “Calling Line Identification and Presentation (CLIP)”.
• DND: Call Transfer will not work if the destination extension has set DND.
• Call Hold: You must retrieve a held call, to Transfer it.
How to configure
To be able to use Call Transfer, this feature must be enabled in the Class of Service group of the extensions to be
allowed this feature. The default values of the related Timers may be changed, if required.
To be able to use Blind Transfer to VMS, the extensions must be assigned a mailbox. For instructions, refer to
“Configuring Voice Mail System”.
Call Transfer in Class of Service
In the default Station Basic Feature Template Number 01 is assigned to all the extensions of PRASAR UCS, the
default CoS group 01 in this Station Basic Feature Template has Call Transfer included in the 'Basic Features'. So,
all extensions of PRASAR UCS can use this feature.
You cannot disable 'Call Transfer' selectively without disabling the entire set of 'Basic Features'.
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