Matrix PRASAR UCS - Page 794

Matrix PRASAR UCS System Manual 785
External Calls
Department Calls can be made using Voice Mail Auto Attendant. For example, a company may use the Voice Mail
Auto Attendant to have callers who want information only to dial the Information Department instead of waiting for
the Operator.
• An external caller places a call to Department 3901 using the Voice Mail Auto Attendant.
• The system checks if Rotation is enabled in the routing group assigned to the Department.
• As the Rotation check box is enabled, and the first call landed on A, the system lands this call on the next
extension B.
• Extension B rings for the duration of the Ring Timer (configurable; default: 15 seconds). If the Continuous
Ring check box is enabled for B, it will continue to ring, even as the system hunts for another extension in
the group to land the call.
• A third call internal/external made to Department 3901.
• The same process as described above will be repeated.
• But the system will land the call on extension C first, because Rotation check box is enabled on this routing
group.
• The subsequent incoming calls will land on the extension which is next to the one that received the last
call. So the next call to the Department will land on extension D, the one thereafter on A, and so forth.
Thus for each call, the system will hunt for a landing extension as per the Rotation set for the routing group. The
extensions will ring for the duration of the Ring Timer, either continuously or one-by-one (as per the Continuous
check box configured), and according to the sequence in which the extensions in the group are arranged.
Rotation ensures equal distribution of call traffic. If Rotation is disabled, the fresh call will always land on first
extension of the Department group.
Voice Mail
A Department Group can be assigned a common mailbox for Voice Mail, called the Department Group Mailbox.
This common mailbox for the group is called Department Group Mailbox. You can assign Department Group
Mailbox to selected extensions or to all extensions in the Department.
To take the example of Extensions A, B, C, D with the Department Access Code 3901 further,
• Extensions A, B, C and D are all members of Department Group 1 with the Access Code 3901.
• Department Group Mailbox is assigned to all the four extensions.
• When there is a new message in the Group Mailbox, all four extensions - A, B, C, D - will get the Message
Wait Notification.
• The message wait indication may be a Stuttered Dial Tone or silence when the extension user goes OFF-
Hook
108
• To the first extension that answers the notification call, for example, Extension A, the Voice Mail System
informs about the new message(s) waiting in the Department Group Mailbox and in the Personal Mailbox.
"You have <x> new Message in your Personal Mail Box. You have <y> new Messages in your Department
Group Mail Box"
108. This will depend on the type of Message Wait Indication configured for the Extension’s Voice Mail Settings.