962 Matrix PRASAR UCS System Manual
Message Wait set by the Voice Mail System
The Voice Mail System (VMS) sets Message Wait on the extension, whenever a new message arrives in its
personal Mailbox.
• Extension A is assigned a Personal Mailbox.
• There is a new message in A’s Mailbox. The VMS indicates this to Extension A as per the option selected
in Message Wait Indication set for Extension A.
• If Extension A is an Extended IP Phone, the Voice Mail key on the phone will also glow to indicate the
arrival of a new message.
• If the Retrieve Message Wait key is assigned on the Extended IP Phone of Extension A, the LED of this
key will also glow simultaneously to indicate arrival of the new voice mail.
• To listen to the new message, Extension A can
• press the Voice Mail key
or
• the Retrieve New Message key (if assigned)
or
• dial the feature access code for Retrieve New Message.
The VMS answers the call. After Extension A has listened to the new messages, the LED of the Voice Mail
key is turned off.
The LED of the Retrieve Message Wait key, if assigned, will also be turned off.
Message Wait Indications
The system gives Message Wait indication to extensions according to the option selected in the Message Wait
Indication for that extension. The type of Message Wait Indication offered by PRASAR UCS are:
• Stuttered Dial Tone: This Tone will be played as the Message Wait Notification to the extension user,
when s/he goes OFF-Hook.
• Silence: The extension user will not hear any Message Wait Notification, when s/he goes OFF-Hook.
How to configure
To provide this feature to extensions, you must do the following configuration on the extensions:
• Enable the Message Wait feature in the “Class of Service (COS)” of the “Station Basic Feature Template”
of the extensions. This allows the extensions to set and cancel Message Wait on other extensions. Only
those extensions that have this feature in their COS can set or cancel Message Wait on other extensions.
By default, this feature is enabled in the COS of all extension types for all the time zones.
• Select the desired Message Wait Indication in the “Extension Voice Mail Settings” of SIP extensions and
Department Groups.
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