Error Name/Error Condition/Major Cause/Solution
HDD label error at main power on (HDD error)
Hard disk partition data abnormal.
Power failed while writing files to the hard disk.
The machine shut down while writing files to the hard disk.
Be sure to back up the address book and retrieve the log before formatting the
hard disk.
1. Turn the main power OFF/ON. It may take a while to shut down because of
the hard disk failure.
2. Format the HDD (SP5-832: HDD formatting) through SP mode.
3. If there is a problem with the HDD, it has to be replaced.
Error Name/Error Condition/Major Cause/Solution
HDD encryption key error at main power on (HDD error)
The encryption key for reading the encrypted hard disk data has failed.
The controller’s ROM (NAND) and NVRAM are both damaged. (Rare)
Be sure to back up the address book and retrieve the log before formatting the
hard disk.
1. Turn the main power OFF/ON.
It may take a while to shut down because of the hard disk failure.
2. Format the HDD (SP5-832: HDD formatting) through SP mode.
3. If there is a problem with the HDD, it has to be replaced.
Error Name/Error Condition/Major Cause/Solution
The data written to the HDD cannot be read normally.
Bad sectors were generated during operation.
(An error occurred in an area that does not belong to a partition, such as the disk
label area.)
Guide for when to replace the HDD
1. When SC863 has occurred ten times or more
• The interval is short.
• Repeatedly occurs in the same situation (At power-on, etc.).
• Startup takes a long time when the main power is turned ON.
2. It takes a long time after the main power on for the operation panel to become
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