Matrix PRASAR UCS - Page 1091

1082 Matrix PRASAR UCS System Manual
• To configure storage filters for incoming calls, click SMDR Storage - Incoming Calls to expand,
• Select the Store Incoming Calls check box to enable storage of incoming calls as per the filters you
set. If incoming call storage is disabled, no incoming call will be stored.
• If you want incoming calls that exceed as certain duration to be stored, set the filter Store Calls with
speech duration more than (sec) to the desired duration. All calls with duration greater than this
value, will be stored.
• If you want incoming calls that remain unanswered for certain duration to be stored, set the filter Store
Calls remaining un-answered for more than (sec) to the desired duration. All calls with duration
greater than this value, will be stored.
• If you want incoming calls that were kept on hold for a certain duration to be stored, set the filter Store
Calls kept on hold for more than (sec) to the desired duration.
• If you want all calls, except calls received using Auto Attendant to be stored, select the Store Normal
Calls check box.
• If you want calls received on Auto Attendant to be stored, select the Store calls received on Auto
Attendant check box.
• If you want all calls, that remained unanswered to be stored, select the Store Unanswered Calls
check box.
• If you want all calls received using Auto Attendant that remained unanswered to be stored, select the
Store Unanswered calls from Auto Attendant check box.
• If you want calls made using DISA, select the Store DISA Calls check box.
• Click Submit.