Matrix PRASAR UCS - Page 360

Matrix PRASAR UCS System Manual 351
Operator extension during working hours, and on the extension of the dining area during Break (lunch)
hours, and on the extension of the Security Personnel during non-working hours.
So, a Time Table is assigned to trunks defining the Time Zones for the entire week, so that the system can
execute the Time Zone-dependent features and facilities according to the Time Table.
There are 8 different Time Table templates to select from. By default, the Time Table 1 is assigned to all
Trunk Feature Templates. All seven days of the week are 'working hours 9:00-18:00' with break hours
'13:00 -14:00 hrs'.
You may also customize the default Time Table 1 OR customize and assign a different Time Table to the
Trunk Feature Template. Please refer the topic “Time Tables” for more details.
Incoming Call Routing
The system can route the incoming calls in different ways, such as CLI based Routing, routing calls through the
Voice Mail Auto Attendant, etc. According to your requirement you can configure the parameters to route the call.
• Click Incoming Call Routing to expand.
• Operator: Define the Operator for the Trunks on which the template is applied. Operator is used to route
the call when the caller dials '9' during an Auto Attendant call. This parameter is of significance only if
Voice Mail Attendant/DISA is enabled on the trunk.
The system supports multiple Operators. In each Time Zone any one of the 20 Operators can be selected.
Trunks may be assigned to a single Operator, or different groups of Trunks may be assigned to different
Operators, so that call management is more efficient. For instance certain Trunks may be assigned to
Operator 1, while some may be assigned to Operator 2 and the rest to Operator 3.