Matrix PRASAR UCS System Manual 421
• Select the Ignore Digit Dialed during Prompt check box, if you want the system to ignore the digits
dialed by the caller while the prompts are being played.
Play Information
•In Information Prompt, select the prompt which has the information to be played to the caller. The
information may be about the company or about the different products etc.
Select None, if you do not wish to play any information prompt to the caller.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Information Prompt.
• Select the Information Prompt Repeat check box to allow the Information prompt to be repeated to the
caller.
•In Information Prompt Repeat Count, select the number of times you wish to play information prompt to
the caller. The prompt will be played repeatedly till the Repeat Count expires.
•In Repeat Count Expiry Prompt, select the prompt you wish to play when the Information Prompt Repeat
Count expires.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Repeat Count Expiry Prompt.
•In Information Prompt Playover Action, select — Transfer to Operator, Transfer to Department Group,
Transfer to Extension, go to VMAA Menu or Disconnect.
• If you select Transfer to Operator or Transfer to Department Group or Transfer to Extension,
select the respective Operator number/Department Group number or enter the desired extension
number.
•In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By
default, As configured for Transfer Number is selected.
To Next Page
Loading...