Matrix PRASAR UCS - Page 432

Matrix PRASAR UCS System Manual 423
• Select the Play Dialed/Selected Name check box, if you want the system to play the name dialed by the
caller and check the option Dialed/Selected Name Confirmation.
If you disable the check box, the system will transfer the call directly to the extension number dialed by the
caller as per the Call Transfer Profile configured.
• Select the Dialed/Selected Name Confirmation check box, if you want the system to confirm with the
caller before transferring the call to the extension name dialed.
•In Confirm, assign the Digit (0-9, *, # or None) that you want the system to play to the caller for
confirming the Name dialed before transferring the call. If you assign None, the option will not be
played.
•In Re-enter, assign the Digit (0-9, *, # or None) that you want the system to play to prompt the caller
to dial the extension name again.
•In No Digit Dialed Action, select the option — Confirm or Re-enter. This is applicable when the
caller has not dialed any digit for Selected Name Confirmation. The system will function as per the
option you select.
No Digit Dialed Settings
No Digit Dialed Settings are applicable when caller has not dialed any digit and the first digit wait timer has expired.
•In No Digit Dialed Prompt, select the prompt which you wish to play when caller has not dialed any digit.
Select None, if you do not wish to play any prompt when caller has not dialed any digit.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for No Digit Dialed Prompt.
• Select the No Digit Dialed Retry check box to prompt the caller to dial the digit again.
•In No Digit Dialed Retry Count, select the number of times you wish to prompt the caller for dialing the
digit. The prompt will be played repeatedly till the Retry Count expires.
•In Retry Count Expiry Prompt, select the prompt you wish to play when the Retry Count expires.
Select None, if you do not wish to play any prompt.