426 Matrix PRASAR UCS System Manual
Multiple Match Found Options
You can assign the Digits (0-9, *, # or None) to each of the options — Select Name, Next Name, Repeat Name,
Repeat from First Name, Go to Dial by Name, Go to Previous Menu or Disconnect.
Make sure you do not assign the same digit to multiple options.
The digit you configure will be played as the digit to be dialed by the caller to select the respective option. The
options will be played in the sequence — 1-9, 0, *, #. The option for which the Digit selected is None will not be
played.
After the digits have been assigned, the system will proceed further as per the options selected by you. These
options will be played for each of the Names included in the Multiple Match Found list.
Brief description of each option is explained below:
• Select Name: The system will play a Name from the multiple match found list. The caller may select the
this name for if he wishes to transfer the call to this Extension.
• Next Name: The system will play the next name from the multiple match found list.
• Repeat Name: The system will re-play the last name played from the multiple match found list.
• Repeat from First Name: The system will play the multiple match found list of names from the first
matched name.
• Go to Dial by Name: The system will clear the multiple match found list and prompt caller to dial the
Extension by Name again.
• Go to Previous Menu: The system will provide an option to the caller to go back to the Previous Menu.
• Disconnect: The system will disconnect the call after playing the Disconnect prompt.
In Select Name - Digit Wait Timer (sec), enter the time for which you want the system to wait to play the next
name while playing the multiple match found list. Default: 03 seconds
No Name Selected Settings
•In No Name Selected Prompt, select the prompt you wish to play when no name is selected by the caller.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for No Name Selected Prompt.
•In No Name Selected Action, you can select — Transfer to Operator, Transfer to Extension, Transfer to
Department Group, Go to VMAA Menu, Go to Previous Menu or Disconnect.
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