Matrix PRASAR UCS System Manual 439
Message Leave Settings
Message Leave Settings are applicable only when the external caller reaches to your mailbox or internal caller
replies to your message.
• Select the Play Personal Greeting check box to allow the personal greetings to be played to the caller.
The Personal Greetings will be played as per the timezone - Working Hours, Break hours or Non-Working
hours.
If the personal greeting is not recorded or is unavailable, no prompt will be played.
• Select the Play Conditional Greeting check box to allow the conditional greetings to be played to the
caller. The conditional greetings will be played when the call forward is set to VMS for Busy, No Reply or
Unconditional.
If the conditional greeting is not recorded or is unavailable, no prompt will be played.
•In Stop Record Message Code, enter the digits (0-9,* or #) that you want the caller to dial to stop the
recording of the message. The system will play this to the caller along with the prompt before he starts
recording the message. You may configure a maximum of upto 3 digits.
If you do not assign any digit and keep it blank, the system will play the prompt without the stop code. In this
case, you may dial any digit to stop recording.
• Select the Message Verification check box to allow the recorded message to be verified by the caller
before storing it in the Personal Mailbox or to re-record it. You must configure the “Message Leave
Settings”.
If you disable the check box, the system will directly store the recorded message in the Personal Mailbox.
•In Message Type, select the option according to which you want the system to store the received
messages as per the priority. You may select — Set as Normal, Set as Urgent or Ask caller.
• Select Set as Normal, if you want the system to store the messages received in the mailbox as
Normal. The messages left by the external callers or replied by the internal callers will be considered as
normal messages.
• Select Set as Urgent, if you want the system to store the messages received in the mailbox as Urgent.
This is useful when you want the messages left by the external callers or replied by the internal callers
to be considered as urgent messages with higher priority.
• Select Ask Caller, if you want the system to ask the caller to select the message type before leaving
the recorded message on your extension. If the call gets disconnected before the caller selects the
message type, the message will be set as normal by default. You must configure the “Message Leave
Settings”.
While retrieving, the Urgent and Normal messages will be played separately.
•In Message Sensitivity, select the option according to which the system will decide whether the
messages left by the external callers or replied by the internal callers are allowed to be forwarded or not.
• Select Set as Normal, if you want the system to store the messages received in the mailbox as
Normal. The messages left by the external callers or replied by the internal callers will be considered as
normal messages.
To Next Page
Loading...