544 Matrix PRASAR UCS System Manual
Case 2: Applying different Account Codes
• A, a person from advertising media agency makes a call to Midas Business Solutions and talks to the
secretary B. During an ongoing conversation A dials the account code 001. In between, A needs to talk to
another client, say Jet-Set Holidays D. Therefore, A pressed the Call Hold key to put B on Exclusive/
Global hold and dials the number of D. While in speech with D, A dials account code 002. Here, Account
Code 001 will be applicable to Midas Business Solutions and Account Code 002 will be applicable to Jet-
Set Holidays.
Forced Account Code
The PRASAR UCS can be programmed to prompt extension users to dial the Account Code whenever they grab a
trunk to dial out a number. Hence the feature name Forced Account Code.
To apply Forced Account Code, this feature must be enabled on the extensions and trunks from which calls using
Account Codes are to be made. When Forced Account Code is enabled on an extension, and the extension user
dials out a number or the Trunk Access Code to grab a trunk, the system will play an error tone. If the extension is
an extended IP phone, the system will flash a message on the phone’s display that Account Code is required to
make the outgoing call.
• Account Codes are applicable for external calls only.
• To use Account Codes, this feature must be included in the Class of Service (CoS) group allowed to the
extensions.
• If you want to use Account Names, you must program the Account Name List.
• When the Forced Account Code is enabled on an extension and trunk, the system will ask the user to
enter the account code irrespective of the method of dialing: Global Abbreviated dialing, Personal
abbreviated dialing, Least Cost Routing.
• However, if Forced Account Code is enabled on the selected trunk, and the number is dialed using
OGTBG and the call is routed through the trunk which has forced account enabled the system will dial
out the number using Store and Forward dialing.
In the case of Abbreviated Dialing or Direct Dialing, if the extension user fails to dial the Account Code,
an error message will be displayed on the extension user's IP Phone.
How to configure
For Account Code to work, you must:
1. Enable Account Codes feature in the Class of Service (CoS) of the extensions to which this feature is to be
allowed.
2. Prepare and program the Account Name List, if it is to be used.
3. If Forced Account Code is to be used, you must enable:
• 'Do not allow outgoing calls without Account Code' check box in the “Station Advanced Feature
Template” applied to the extensions from which calls using account codes are to be made.
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