Matrix PRASAR UCS System Manual 551
• If the extension is busy
78
, the Operator phone will display a text message notifying that the extension
number is 'Busy'.
• The Operator can now choose to
• inform the extension user about the alarm in person or send someone to do it.
• try the busy extension again.
•set “Auto Call Back (ACB)”.
Automated Alarm
When the Alarm serving mechanism is configured as 'Automated',
• The extension phone rings at the set time till the end of the Alarm Ring Timer. The Alarm message will
appear on its display.
• When the extension user answers the call, s/he may be played music-on-hold, or a pre-recorded voice
message or be connected to a routing group, depending upon the Alarm Notification Type programmed by
the System Engineer.
The System Engineer may consult with the Enterprise to decide which of these options is to be
programmed as the Alarm Notification Type.
• If the extension user does not answer the alarm call, the system makes two more attempts (in all, 3
attempts) at an interval of 5 minutes between each attempt, to call the extension. (Each attempt is
recorded in the Hotel-Motel Activity log as 'Wake-up Alarm of <HH:MM> No Reply on <Phone Number>'.
• If all Alarm attempts go unanswered, the system places the call on the Operator phone. The Operator
phone rings till the end of the Alarm Ring Timer. The Operator phone displays the extension number with
the message 'No Reply'. The Alarm is now considered as served. (This event is recorded as "Alarm
Notification to Front Desk for <Phone Number>").
• If the extension phone is busy the system will continue to make Alarm Attempts at the Alarm Interval
programmed. When all Alarm Attempts go unanswered, the system will place a call on the Operator
phone. The Operator phone will display the number of the extension phone with the message 'Busy'.
Snooze
The Snooze function can be added to Automated-Alarms to ensure that the extension user answers the call.
Snooze is a system-wide feature; when set, this function will be added to all Automated Alarms.
When Snooze is activated,
• The extension phone rings for the Number of Alarm Attempts programmed, at set Alarm Attempt Intervals.
• The extension stops ringing, when the extension user answers the call and dials the Code '0' to
acknowledge the Alarm. Please note that this Alarm Acknowledgement Code is non-programmable.
78. An improperly placed receiver may also be the cause for the busy tone on the extension phone. In that case, the system will notify
the Operator Phone with the 'OFF-Hook Alert'. This event is recorded in the Hotel-Motel Activity Log as "Alarm not Served, <phone
number> is Busy".
To Next Page
Loading...