Matrix PRASAR UCS - Page 561

552 Matrix PRASAR UCS System Manual
Consider you have set an alarm with snooze enabled and Number of Alarm Attempts set as three
(configurable). If this alarm call is not acknowledged by the extension user at the first alarm attempt and
due to some reason, the system restarts, then the pending two alarm attempts will not be served. However,
this alarm will be displayed under the pending alarm list.
The system now considers this as a new alarm and will serve the same on the next day at the same time.
Also, the number attempts made by the system will be as per value configured in the parameter Number
of Alarm Attempts, provided it is not acknowledged by the extension user.
Alarm Status Report
The Operator can know the status of Alarms (details of Alarms that have not been served) from the WakeUp
Alarms Reports from SA mode or by pressing the DSS key assigned to Wakeup Call Log.
The WakeUp Alarms Report is useful when Operators change shifts.
Using SA Mode
The Jeeves displays the status of Alarms set by Operator as well as extension users appears on this report, with
details of time (hours and minutes), type (once only, daily), and serving mechanism (personalized, automated). The
Alarm Report generated by the system can be printed or sent to a computer.
Using DSS Key
The Extended IP Phone users can also view the Wakeup Call Log Status on the phone LCD using the DSS key
assigned to Wakeup Call Log. For instructions to assign a DSS Key to Wakeup Call Log, see “Configuring Alarm
Parameters using Jeeves”.
The Wakeup Call Log
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is the log of:
• Unanswered Alarm Calls - This log will display both Alarms Calls that have not been answered as well as
unacknowledged Alarm Calls.
• Pending Alarm Calls - This log will display Alarm Calls which have been set for a later time and/or date.
• Served Alarm Calls - This log will display Alarm Calls which have already been served.
You can check Alarms set (pending), served and unanswered for last 25 hours. Altogether maximum 500 entries
will be displayed. Each Alarm Call will display the details of time (hours and minutes), date and type (once only,
daily).
The LED of the DSS key assigned to Wakeup Call Log glows in Red to indicate Unanswered Alarm calls or it glows
in Blue to indicate Pending Alarm calls.
If there are both, Unanswered and Pending Alarm calls, the LED of the DSS key will glow in Red. After you view the
Unanswered Alarm Calls, the LED will glow in Blue to indicate Pending Alarm Calls. The LED will glow in Blue till all
the Pending Alarm calls have been served. If any Daily Alarm has been set the LED of the DSS key will glow in
Blue till the alarm is canceled.
To view the log from any Extended IP Phone,
• Press the DSS Key assigned to Wakeup Call Log.
• The phone displays the logs — Unanswered Alarm Calls, Pending Alarm Calls, Served Alarm Calls.
79. The logs will also display the Reminders.