586 Matrix PRASAR UCS System Manual
• Auto Redial 'Priority': The system makes a greater number of attempts to redial and the duration of the
interval between each attempt is less. By default, the system is programmed to make 20 redial attempts at
intervals of 20 seconds. The number of attempts as well as duration of the interval are programmable; for
instance, the number of attempts can be set to 30 and the interval to 15 seconds.
To change the number of redial attempts and the interval between them, the SE must configure Auto Redial Count
and the Auto Redial Timer respectively. In addition to these, the system has two other related timers, which can be
programmed to match user preference:
• Auto Redial Ring Back Tone Wait Timer
• Auto Redial Ring Timer
• An extension user can request Auto Redial for multiple numbers at a time from the same extension and
more than one extension can attempt auto redial simultaneously.
• The system uses the same OG Trunk Bundle Group you used. If you dialed the number on group code
30, the system grabs one of the free trunks from group code 30 for Auto Redial.
• If the number was dialed the first time using selective trunk access, the system will use the same trunk
to execute Auto Redial.
• If the extension is programmed for 'Dynamic Lock', and you have set the 'Auto Redial', the system will
check the Toll control as per dynamic lock level.
How to configure
For Auto Redial to work, the System Engineer must:
1. Enable the features 'Auto Redial' and 'Auto Redial Priority' in the Class of Service (CoS) group of the
extensions to which this feature is to be allowed.
2. Change the 'Auto Redial Normal/Priority Count' and the 'Auto Redial Normal/Priority Timer' to match user
preference. This will change the number of redial attempts made by the system and the interval between
them.
3. If required, also change other related Timers such as Auto Redial Ring Back Tone (RBT) Wait Timer, Auto
Redial Ring Timer.
All the above parameters can be programmed using Jeeves.
Configuring Auto Redial using Jeeves
By default, Station Basic Feature Template Number 01 is assigned to all extensions of the system. The Station
Basic Feature Template 01 does not have the feature Auto Redial and Auto Redial Priority in the default CoS group
01. Thus none of the extensions of the PRASAR UCS have this feature.
If the user wants to allow all extensions the Auto Redial and /or the Auto Redial Priority feature, then you can simply
enable this feature in the default CoS group 01.
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