752 Matrix PRASAR UCS System Manual
3-Party Conference between two extensions and a trunk
• A is in speech with B.
• A and B want to include D in their conversation.
• A presses the ‘Conference’ Key. B is put on Consultation Hold.
• A gets feature tone. B gets on-hold music.
• A grabs a Trunk and dials D's extension number. A gets ring back tone.
• A is in speech with D. B cannot hear their conversation.
• A presses the ‘Conference’ Key to enable three-way speech.
• A, B, and D are now in speech.
• Any of them can disconnect to withdraw from the conference.
• If B disconnects, A and D will be in two-way speech.
• A can now conduct a conference with another extension or trunk.
3-Party Conference between an extension and two trunks
• A is in speech with D.
• A and D want to include E in their conversation.
• A presses the ‘Conference’ Key. D is put on Consultation Hold.
• A gets feature tone. D gets on-hold music.
• A grabs a Trunk and dials E's number.
• A is in speech with E. D cannot hear their conversation.
• A presses the ‘Conference’ Key to enable three-way speech.
• A, D, and E are now in speech.
• Any of them can disconnect to withdraw from the conference.
• If A disconnects, D and E are now in two-way speech.
• A, B and C are in speech. When A disconnects, either B and C are also disconnected or speech is
established between them depending on the option you select in If the Extension creating 3 party
conference, disconnects during Conference in the System Parameters.
• The Conference can be broken only by the master Extended IP Phone that has initiated the
Conference.
• If a call put on hold is to be included in a Conference, it must be retrieved first.
• If all the parties to the conference are SIP Extensions/Trunks and if the initiator of the Conference goes
on-Hook during the conference, the other parties will still remain in conversation. This is known as
Transfer on Conference Hangup.
How to configure
For this feature to work, the feature 'Conference' must be enabled in the Class of Service group of the extensions
that are to be allowed this feature.
If extension users at remote locations are to be allowed to initiate the 3-party conference, “Direct Inward System
Access (DISA)” or “Auto Attendant” must be enabled on the trunk on which their call lands.
To Next Page
Loading...