788 Matrix PRASAR UCS System Manual
If a member extension that is offered the call has set Call Forward-No Reply, or No-Reply/Busy, the Call
Forward No Reply Timer (for individual extension) will start simultaneously with the Call Forward No-Reply
Timer Department Group. If the No Reply Timer for the extension expires first, the call will be forwarded to
the destination set for the extension. If the No Reply Timer of the Department Group expires first, before
the call is answered, the call will be forwarded to the destination set for the Department Group.
Call Forward-No Reply Timer can be set from the SE Mode only.
How to configure
The functioning of this feature requires you to do the following:
• create Department Groups.
• configure “Routing Group” (each routing group consisting of extensions related to a Department) and
assign the routing groups and appropriate access codes to the department groups.
If you want to provide voice mail facility to the Department Group, you must:
• assign a Mailbox to the Department Group.
• allow member extensions access to the Department Group Mailbox.
If you want to enable Call Forward to the Department Group, you must:
• enable 'Department Group Call Forward' in the Class of Service (CoS) of the member extensions.
• change, if required the default value of the Call Forward No Reply Timer for Department Group.
Creating Department Groups
• On a sheet of paper, draw a table.
• Decide the number of department groups you want to create, e.g.: 4 groups.
• Group all the extensions you want to put in each department group. You cannot group more than 32
extensions in a single department group.
• Decide in what sequence the extensions in each group should ring, that is, which extensions should ring
first, second, third, and so forth.
• Decide the access code you want to assign to each department group.
• You may also assign a name to the department group.
• Your table may look like this:
Department
Group
Index
Access Code
to be assigned
Name
Extensions to be included as members
SIP Extension
1 3901 3301, 3302
2 3902 3305
3 3903 3312, 3317
4 3904 3315, 3319, 3320
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