Matrix PRASAR UCS System Manual 791
Requirement: The company wants the following:
1. Call traffic should be distributed equally on all four extensions.
2. Ring sequence should be 201, 202, 203, and 204 (first to last).
3. First 201 should ring for 20 seconds.
4. If no reply, 201 should continue to ring and 202 should ring for 10 seconds.
5. If still no reply, 201 should continue to ring and 203 should ring for 15 seconds.
6. If still no reply, 201 should continue to ring and 204 should ring for 20 seconds.
7. 51 should be the access code for this department group.
Solution: Select a routing group e.g. 03, and configure as follows:
1. 201 as member 01, with member type SIP Extension, and Port number 0001.
2. 202 as member 02, with member type SIP Extension, and Port number 0002.
3. 203 as member 03, with member type SIP Extension, and Port number 0003
4. 204 as member 04, with member type SIP Extension, and Port number 0004.
Set ‘member type’ of members 5 to 32 in Routing Group 3 to 'None'.
1. Enable the 'Rotation check box' on routing group number 03 to distribute call traffic.
2. Enable the 'Continuous Ring Check box' for member 01 (201) and set the 'Ring Timer' to '20 seconds.
3. Set the Ring Timer of member 02 (202) to 10 seconds. Disable 'Continuous Ring' check box.
4. Retain the Ring Timer of member 03 (203) as default 15 seconds. Disable 'Continuous Ring' check box.
5. Set the Ring Timer of member 04 (204) to 20 seconds. Disable 'Continuous Ring' check box.
6. Assign 51 as access code and routing group 03 to the Customer Care Department.
Click Submit.
Setting Call Forward for Department Group
You can set Call Forward for Department Group from SA Mode only.
To set Call Forward,
• Login as System Administrator.
• Click Department Group Properties.
• Click the desired Department Group Number tab for which you want to set Call Forward.
• Click Call Forward to expand.
• You have two options for Call Forward:
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