Ricoh M0A0 - Page 655

3.Troubleshooting
29
Communication
Route
Item
Action [Remarks]
server are the same as in the machine.
[Ask the administrator to check.]
1. E-mail server
 Make sure that the client devices which have an
account in the server can send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine’s own number as the
destination. The machine receives the returned e-mail if the
communication is performed successfully.]
1. Destination e-mail
address
 Make sure that the e-mail address is actually used.
 Check that the e-mail address does not contain
incorrect characters such as spaces.
1. Router settings
 Use the “ping” command to contact the router.
 Check that other devices connected to the router can
send data over the router.
[Ask the administrator of the server to check.]
1. Error message by e-mail
from the network of the
destination.
 Check whether e-mail can be sent to another address
on the same network, using the application e-mail
software.
 Check the error e-mail message.
[Inform the administrator of the LAN.]