3.Troubleshooting
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server are the same as in the machine.
[Ask the administrator to check.]
Make sure that the client devices which have an
account in the server can send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine’s own number as the
destination. The machine receives the returned e-mail if the
communication is performed successfully.]
1. Destination e-mail
address
Make sure that the e-mail address is actually used.
Check that the e-mail address does not contain
incorrect characters such as spaces.
Use the “ping” command to contact the router.
Check that other devices connected to the router can
send data over the router.
[Ask the administrator of the server to check.]
1. Error message by e-mail
from the network of the
destination.
Check whether e-mail can be sent to another address
on the same network, using the application e-mail
software.
Check the error e-mail message.
[Inform the administrator of the LAN.]
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