3.Troubleshooting
32
Lower the modem transmission baud rate.
Remote fax cancelled transmission?
Check whether the remote fax cancelled the
transmission.
IP-Fax Reception
Cannot receive via IP Address/Host Name
Check the LAN cable connection.
Firewall/NAT is installed?
Cannot breach the firewall. Send by using another method
(Fax, Internet Fax)
IP address of local fax registered?
Port number specified at remote sender fax (if
required)?
Request the sender to specify the port number.
Specified port number correct (if required)?
Request the sender to check the port number.
DNS server registered when host name
specified on sender side?
Contact the network administrator.
ï‚· The sender machine displays this error code if the
sender fax is a Ricoh model.
Network bandwidth too narrow?
Request the system administrator to increase the bandwidth.
Lower the start modem reception baud rate on the receiving
side.
Remote fax cancelled transmission?
Check whether the remote fax cancelled the transmission.
Cannot receive by VoIP Gateway
Check the LAN cable connection.
Firewall/NAT is installed?
Cannot breach the firewall. Request the remote fax to send by
using another method (Fax, Internet Fax)
VoIP Gateway installed correctly?
Contact the network administrator.
VoIP Gateway power switched on?
Contact the network administrator.
IP address/host name of specified VoIP
Gateway correct on sender’s side?
Request the remote fax to check the IP address/host name.