3.Troubleshooting
33
DNS server registered when host name
specified on sender side?
Contact the network administrator.
Network bandwidth too narrow?
Request the network administrator to increase the bandwidth.
Check that G3 fax is connected.
G3 fax power switched on?
Check that G3 fax is switched on.
Cannot receive by Alias Fax number
Check the LAN cable connection.
Firewall/NAT is installed?
Cannot the breach firewall. Request the remote fax to
send by using another method (Fax, Internet Fax)
Gatekeeper/SIP server installed correctly?
Contact the network administrator.
ï‚· The sender machine displays this error code
when the sender fax is a Ricoh model.
Power to Gatekeeper/SIP server switched on?
Contact the network administrator.
ï‚· The sender machine displays this error code
when the sender fax is a Ricoh model.
IP address/host name of Gatekeeper/SIP server
correct on the sender’s side?
Request the sender to check the IP address/host name.
ï‚· The sender machine displays this error code
when the sender fax is a Ricoh model.
DNS server registered when Gatekeeper/SIP
server host name specified on sender’s side?
Contact the network administrator.
ï‚· The sender machine displays this error code
when the sender fax is a Ricoh model.
Enable H.323/Enable SIP SW is set to on?
Request the sender to check the settings.
User Parameter SW 34 Bit 0/SW 34 Bit 1
ï‚· Only if the remote sender fax is a Ricoh fax.
Local fax IP address registered?
Local fax Alias number registered?
Register the Alias number.
Network bandwidth too narrow?
Request the system administrator to increase the
bandwidth.
Lower the start modem reception baud rate on the
receiving side.