TRAKKER Antares 2420 and 2425 Hand-Held Terminal User’s Manual
Nugget
Co de 39
6-18
Bar Code Labels Will Not Scan (continued)
Problem Solution
You have an input device attached to the
module for cabled scanners and cannot read
any bar code labels.
You may not be using an input device that is supported with the
module for cabled scanners. Make sure you are using one of the
supported input devices:
• Intermec 126X, 127X, and 128X wands
• Intermec 146X CCD scanners
• Intermec 151X, 1545, and 155X laser scanners
• Compatible Symbol scanners (reverse polarity enabled)
• Tethered long range scanner
The scan module or input device will not
read the bar code label.
Try one of these solutions:
• Make sure you aim the scanner beam so it crosses the entire bar
code label in one pass.
• The angle you are scanning the bar code label may not be working
well, or you may be scanning the label “straight on.” Try scanning
the bar code label again, but vary the scanning angle.
• The bar code label print quality may be poor or unreadable. To
check the quality of the bar code label, try scanning a bar code
label that you know scans. Compare the two bar code labels to see
if the bar code quality is too low. You may need to replace the label
that you cannot scan.
• Make sure the bar code symbology you are scanning is enabled.
Use the TRAKKER Antares 2400 Menu System to check the
symbologies. On the Symbologies Menu, each symbology that is
enabled has an asterisk (*) next to the name of the symbology. If
your bar code symbology is disabled, enable it and then try
scanning the bar code label again.
The input device connected to the module for
cabled scanners does not appear to work well
or read bar code labels very quickly.
Try setting the Scanner Selection command to the specific input device
you have attached. Check the bar code symbologies you have enabled
on the terminal. Enable only the symbologies that you are using.
When you press the Scan button, the scanner
LEDs at the top of the keypad do not light up.
Move within 2 feet of a wall and press the Scan button again. Make
sure the scan module emits the red laser beam. If the LEDs do not
light, there may be a problem with them. For help, contact your local
Intermec service representative. If the laser beam does not turn on,
check the other problems in this section for a possible solution.
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