CHAPTER 27
Contacting Customer Support and
Returning the Chassis or Components
•
Returning an EX9200 Switch or Component for Repair or Replacement on page 281
•
Locating the Serial Number on an EX9208 Switch or Component on page 282
•
Contacting Customer Support to Obtain Return Material Authorization for
Switches on page 288
•
Packing an EX9200 Switch or Component on page 290
Returning an EX9200 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the chassis if you need to return the switch. If you need
to return one or more components, determine the serial number for each component.
For instructions, see Locating the Serial Number on an EX9204 Switch or Component,
“Locating the Serial Number on an EX9208 Switch or Component” on page 282, or
Locating the Serial Number on an EX9214 Switch or Component.
2. Obtain an RMA number from JTAC as described in “Contacting Customer Support to
Obtain Return Material Authorization for Switches” on page 288.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in “Packing an EX9200 Switch
or Component” on page 290.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html .
Related
Documentation
EX9204 Switch Hardware Overview•
• EX9208 Switch Hardware Overview on page 3
281Copyright © 2017, Juniper Networks, Inc.
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