• Returning an EX9200 Switch or Component for Repair or Replacement on page 281
• Returning an EX Series RPS or RPS Component for Repair or Replacement
• Packing an OCX1100 Switch or Component for Shipping
• Returning an OCX1100 Switch or Component for Repair or Replacement
Packing an EX9200 Switch or Component
If you are returning an EX9200 switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
•
Followed all the steps listed in “Contacting Customer Support to Obtain Return Material
Authorization for Switches” on page 288.
•
Retrieved the original shipping carton and packing materials. Contact your JTAC
representative if you do not have these materials, to learn about approved packing
materials. See “Contacting Customer Support to Obtain Return Material Authorization
for Switches” on page 288.
•
Ensure you understand how to prevent electrostatic discharge (ESD) damage. See
“Prevention of Electrostatic Discharge Damage” on page 351.
Ensure that you have the following parts and tools available:
•
ESD grounding strap
This topic describes:
1.
Packing an EX9200 Switch on page 290
2.
Packing EX9200 Switch Components for Shipping on page 291
Packing an EX9200 Switch
If you need to transport the switch to another location or return the switch to Juniper
Networks, you need topack the switch securely in its original packaging to prevent damage
during transportation.
To pack the switch for shipment:
1. Retrieve the shipping crate and packing materials in which the switch was originally
shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
2. On the console or other management device connected to the master Routing Engine,
enterCLI operational mode and issue the following command toshut down the switch
software. (If two Routing Engine modules are installed, also issue the command on
the backup Routing Engine.)
user@switch> request system halt
Copyright © 2017, Juniper Networks, Inc.290
EX9208 Switch Hardware Guide
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