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CSIP Level 1 Troubleshooting: Introduction
9 Troubleshooting
Introduction
The troubleshooting information provided in this section will assist you in determining if a sys-
tem is failing, and, if so, can help you isolate the cause and initiate a corrective action.
Warnings and
Cautions
Review Section 3, “Safety” before continuing. Also follow any additional warnings and cautions
contained in this section. Before taking any action that might cause data to be lost, back up data
as described in “Backing Up and Restoring” on page 181.
All Trouble-
shooting
Starts Here
Reviewing and applying the following basic guidelines can produce effective troubleshooting and
responsible call resolution. Even an experienced and successful troubleshooter who can solve
problems without stepping through the Effective Problem-Solving Checklist (Tab l e 9 - 1), might
find it beneficial to review it. Always make notes as you troubleshoot; if properly communicated,
some or all of the information you discover can help you or others in the future.
Table 9-1 Effective Problem-Solving Checklist
Basic Troubleshooting Step Link to Detailed Guidelines
Identify the symptom “Clarifying Symptoms” on page 171
Re-create the problem “Re-creating a Problem” on page 172
Isolate the cause “Isolating Causes” on page 172
Develop a solution “Developing a Solution” on page 174
Perform a corrective action “Implementing a Solution” on page 174
Verify that the system works “Verifying Corrective Actions” on page 175
Put system in service and close the call “Returning the System to Service” on page 175
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