4535 612 10261 HD11 Service Manual Page 100
CSIP Level 1 Installation: Presenting the System
• The VCR, if installed, records and plays back and that the video and audio is clear, properly
oriented, and stable.
• The report printer, if installed, prints and that all report information is present and legible.
Presenting the
System
When the system is ready, present it to the operators:
• Review the customer order with the customer to familiarize them with the system as pur-
chased and its options.
• Present the user information, including the user Help, and operating notes. Guide the opera-
tors through this information, demonstrating that the knowledge needed to operate the sys-
tem and peripherals is there.
• Show the operators how to turn the system and any external peripherals on and off. Explain
the importance of letting the system shut down completely before disconnecting the power
cord.
• Explain the importance of cycling the power at least once a week on systems that are left on
permanently. (As the user presses buttons and different parts of the software are used, dif-
ferent segments of “virtual memory” are acquired and released. Virtual memory is handled
on the hard disk drive and as it is used and released, it is subject to fragmentation. After a
while, the virtual memory area can become fragmented into small pieces, so that there is no
longer a large enough “chunk” for the system to do what is needed. If this happens, the sys-
tem will crash.)
• Instruct the customer how to back up and restore presets. Make a backup disk of the cus-
tomer’s presets and configurations, and store it where service staff and the customer can find
it readily.
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