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VTRAK E610f
Promise Technology VTRAK E610f User Manual
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Chapter 8: Troubleshooting
319
Figure 13.
The Even
t Log
•
Keeps a record in the Event Log.
•
Displays full information
in Management View
.
336
338
Table of Contents
Default Chapter
3
Table of Contents
3
Chapter 1: Introduction to Vtrak
19
About this Manual
19
Vtrak Overview
20
Architectural Description
22
Features and Benefits
23
Highlights
23
Subsystem and Controller Features
24
Operational Features
24
Management
25
Specifications
26
E610F and E610S
26
E310F and E310S
26
Warranty and Support
27
BSMI Statement
27
CE Statement
27
FCC Statement
27
GOST-R Statement
28
IRAM Statement
28
KCC Statement
28
Chapter 2: Vtrak Installation
29
Unpacking the Vtrak
29
Mounting Vtrak in a Rack
30
Installing Disk Drives
33
Drive Slot Numbering
33
AAMUX Adapter
34
Installing Disk Drives
34
Making Management and Data Connections
37
Fibre Channel SAN
37
Fibre Channel das
39
Fibre Channel with JBOD Expansion
41
Fibre Channel SAN - no Single Point of Failure - JBOD Expansion
42
Sas das
45
SAS Cascaded Storage
47
SAS with JBOD Expansion
50
SAS das - no Single Point of Failure - JBOD Expansion
51
Setting up Serial Cable Connections
54
Optional UPS Serial Connection
54
Connecting the Power
55
Chapter 3: Vtrak Setup
57
Setting up the Serial Connection
57
Choosing DHCP or a Static IP Address
58
Vtrak Default IP Addresses
58
Virtual Management Port
58
Physical Management Ports
58
Setting up Vtrak with the CLI
59
Setting up Vtrak with the CLU
61
Setting System Date and Time
61
Making Management Port Settings
62
Viewing IP Address and Settings
62
Making Controller Maintenance Mode Settings
62
Exiting the CLU
63
Setting up Webpam Proe
64
Logging into Webpam Proe
64
Choosing a Language
65
Creating a Disk Array
66
Logging out of Webpam Proe
70
Using Webpam Proe over the Internet
70
Chapter 4: Management with Webpam Proe
71
Logging into Webpam Proe
72
Regular Connection
72
Secure Connection
72
Choosing a Language
74
Perusing the Interface
75
Using the Header
76
Using Tree View
76
Using Management View
77
Viewing the Event Frame
78
Logging out of Webpam Proe
79
Working with the Storage Network
80
Viewing Other Subsytems
80
Updating the List of Subsystems
80
Logging into a Subsystem
80
Hiding the Other Subsystems
80
Working with Subsystems
81
Viewing Subsystem Information
82
Saving a System Service Report
82
Setting an Alias for the Subsystem
82
Setting Redundancy for the Subsystem
82
Chapter 4: Management with Webpam Proe, Cont
83
Setting Cache Mirroring for the Subsystem
83
Setting Subsystem Date and Time
83
Making NTP Settings
83
Synchronizing with a NTP Server
84
Viewing the Runtime Event Log
84
Saving the Runtime Event Log
85
Clearing the Runtime Event Log
86
Viewing NVRAM Events
86
Saving NVRAM Events
87
Clearing NVRAM Events
87
Viewing Current Background Activities
87
Making Background Activity Settings
88
Running Background Activities
89
Running Media Patrol
89
Running PDM
89
Viewing Scheduled Activities
90
Scheduling an Activity
90
Deleting a Scheduled Activity
91
Viewing Lock Status
91
Setting the Lock
92
Renewing the Lock
92
Releasing the Lock
92
Managing Users
94
Creating a User
94
Viewing User Information
94
Setting-Up Event Notification
95
Changing Another User's Settings
96
Changing Another User's Password
97
Changing Your Own User Settings
97
Changing Your Own Password
98
Deleting a User
98
Viewing User Sessions
98
Logging out Other Users
99
Managing the Network Connection
100
Making Controller Management Port Settings
100
Making Virtual Management Port Settings
100
Chapter 4: Management with Webpam Proe, Cont
101
Managing Fibre Channel Connections
102
Viewing Fibre Channel Node Information
102
Viewing Fibre Channel Port Settings
102
Making Fibre Channel Port Settings
103
Viewing Fibre Channel Port Statistics
104
Viewing SFP Information
105
Viewing Fibre Channel Initiators
106
Viewing Fibre Channel Logged-In Devices
106
Managing SAS Connections
108
Making SAS Port Settings
108
Viewing SAS Port Information
108
Viewing SAS Initiators
109
Viewing SAS Port Statistics
109
Managing Storage Services
111
Adding an Initiator
111
Adding a LUN Map
112
Deleting an Initiator
112
Enabling LUN Masking
112
Viewing the LUN Map
112
Editing a LUN Map
113
Monitoring Performance
114
Managing Software Services
116
Making Event Notification Settings
116
Making SLP Settings
117
Making Web Server Settings
118
Making Telnet Settings
119
Making SNMP Settings
120
Making SSH Settings
120
Managing SNMP Trap Sinks
121
Making CIM Settings
122
Making Netsend Settings
123
Managing Netsend Recipients
124
Exporting the User Database
126
Exporting a Configuration Script
127
Importing a User Database
128
Importing a Configuration Script
129
Updating the Firmware
130
Viewing Flash Image Information
131
Restoring Factory Defaults
132
Clearing Statistics
133
Saving a System Service Report
134
Monitoring the Shutdown
135
Shutting down the Subsystem
135
Monitoring the Startup
136
Starting up after Shutdown
136
Monitoring the Restart
137
Restarting the Subsystem
137
Managing Controllers
138
Locating a Controller
138
Viewing the Controllers
138
Viewing Controller Information
139
Viewing Controller Statistics
140
Clearing an Orphan Watermark
142
Managing Enclosures
143
Viewing Enclosure Topology
144
Making Enclosure Settings
145
Checking the Batteries
146
Silencing the Buzzer
147
Testing the Buzzer
148
Managing Physical Drives
149
Making Global Physical Drive Settings
150
Viewing Physical Drive Information
151
Making Physical Drive Settings
152
Forcing a Physical Drive Offline or Online
153
Managing UPS Units
154
Making UPS Settings
155
Viewing UPS Information
156
Managing Disk Arrays
157
Deleting a Disk Array
162
Making Disk Array Settings
163
Deleting a Logical Drive
165
Rebuilding a Disk Array
166
Running Media Patrol on a Disk Array
167
Running PDM on a Disk Array
168
Transitioning a Disk Array
168
Preparing a Disk Array for Transport
169
Managing Logical Drives
170
Viewing Information for All Logical Drives
170
Viewing Logical Drive Information
171
Viewing Logical Drive Statistics
172
Initializing a Logical Drive
173
Viewing the Logical Drive Check Table
174
Making Logical Drive LUN Settings
175
Managing Spare Drives
177
Creating a Spare Drive
178
Deleting Spare Drive
179
Running Spare Check
180
Working with the Logical Drive Summary
181
Viewing a List of All Logical Drives
181
Viewing Individual Logical Drive Information
181
Chapter 5: Management with the CLU
183
Initial Connection
184
Making a Serial Connection
184
Making a Telnet Connection
185
Making a Ssh Connection
185
Logging in
186
Accessing Online Help
187
Logging out of the CLI
188
Logging Back into the Cli and Clu
188
Running Quick Setup
189
Managing the Subsystem
190
Running Media Patrol
191
Locking or Unlocking the Subsystem
191
Setting Subsystem Date and Time
192
Synchronizing with a NTP Server
193
Managing the Controllers
194
Making Controller Settings
195
Locating the Controller
196
Managing the Enclosure
197
Making Enclosure Settings
198
Viewing Power Supply Status
198
Locating a Power Supply
199
Viewing Cooling Unit Status
199
Viewing Temperature Sensor Status
199
Viewing Voltage Sensor Status
200
Reconditioning a Battery
201
Managing Physical Drives
203
Viewing Physical Drive Information
204
Clearing Stale and PFA Conditions
205
Locating a Physical Drive
206
Managing Disk Arrays
207
Deleting a Disk Array
211
Viewing Disk Array Information
212
Setting an Alias for a Disk Array
212
Accepting an Incomplete Array
213
Enabling Media Patrol and Pdm on a Disk Array
213
Preparing the Disk Array for Transport
213
Rebuilding a Disk Array
214
Running PDM
215
Running Transition on a Disk Array
216
Locating a Disk Array
216
Deleting a Logical Drive
218
Managing Spare Drives
219
Making Spare Drive Settings
220
Deleting a Spare Drive
221
Managing Logical Drives
222
Viewing the Logical Drive Check Table
223
Running Redundancy Check
224
Locating a Logical Drive
225
Managing the Network Connection
226
Managing Fibre Channel Connections
228
Viewing Node Information
228
Viewing SFP Information
229
Viewing Fibre Channel Port Statistics
230
Viewing Fibre Channel Initiators
231
Adding a Fibre Channel Initiator
231
Managing SAS Connections
232
Viewing SAS Port Statistics
233
Adding a Sas Initiator
233
Managing Background Activity
234
Working with the Event Viewer
236
Clearing NVRAM Events
237
Working with LUN Mapping
238
Viewing a List of Initiators
238
Enabling Lun Mapping
238
Mapping a LUN to an Initiator
239
Managing UPS Units
240
Making UPS Settings
241
Viewing UPS Information
242
Managing Users
243
Changing Another User's Settings
244
Changing Your Own User Settings
245
Deleting a User
246
Working with Software Management
247
Making Email Settings
247
Making SLP Settings
248
Making Webserver Settings
248
Making Telnet Settings
249
Making SNMP Settings
250
Making CIM Settings
251
Making Netsend Settings
253
Flashing through TFTP
255
Viewing Flash Image Information
256
Clearing Statistics
257
Restoring Factory Defaults
258
Shutting down the Subsystem
259
Shutting down the Vtrak – Telnet Connection
259
Shutting down the Vtrak – Ssh Connection
259
Shutting down the Vtrak – Serial Connection
260
Starting up after Shutdown
261
Starting up the Vtrak – Telnet Connection
261
Starting up the Vtrak – Ssh Connection
261
Starting up the Vtrak – Serial Connection
262
Restarting the Subsystem
263
Restarting Vtrak – Telnet Connection
263
Restarting Vtrak – Ssh Connection
263
Restarting Vtrak – Serial Connection
264
Making Buzzer Settings
265
Chapter 6: Maintenance
267
Updating the Firmware in Webpam Proe
267
Updating Firmware from TFTP Server
268
Updating Firmware from Your PC
269
Restarting – Single Raid Subsystem
270
Restarting – Raid with Jbod Expansion
270
Updating the Firmware in the CLU
272
Restarting – Single Raid Subsystem, Telnet
273
Restarting – Raid with Jbod Expansion, Telnet
273
Restarting – Single Raid Subsystem, Ssh
274
Restarting – Raid with Jbod Expansion, Ssh
275
Restarting – Single Raid Subsystem, Serial
275
Restarting – Raid with Jbod Expansion, Serial
276
Replacing a Power Supply
277
Remove the Old Power Supply
277
Install a New Power Supply
277
Replacing a Cooling Unit Fan or Blower
278
Replacing a Cache Battery
283
Removing the Old Controller
287
Replacing a Raid Controller – Dual Controllers
287
Removing the Old Controller
288
Replacing a Raid Controller – Single Controller
288
Chapter 7: Technology Background
291
Introduction to Raid
291
Raid 0 – Stripe
292
Raid 1 – Mirror
293
Raid 1E – Enhanced Mirror
294
Raid 5 – Block and Parity Stripe
295
Raid 6 – Block and Double Parity Stripe
296
Raid 10 – Mirror + Stripe
297
Raid 50 – Striping of Distributed Parity
298
Raid 60 – Striping of Double Parity
300
Choosing a RAID Level
302
Choosing Stripe Size
305
Choosing Sector Size
305
TB Limitation
306
Cache Policy
306
Read Cache Policy
307
Write Cache Policy
307
Adaptive Writeback Cache
307
Host Cache Flushing
308
Forced Read Ahead Cache
308
Cache Mirroring
308
Failover and Failback
309
Lun Affinity
309
Disk Array Creation
309
Logical Drive Settings
310
Capacity Coercion
311
Hot Spare Drive(S)
312
Partition and Format the Logical Drive
312
Raid Level Migration
312
Ranges of Disk Array Expansion
318
Media Patrol
319
Predictive Data Migration (Pdm)
320
Pdm Triggers
320
Transition
321
Chapter 8: Troubleshooting
325
Vtrak Is Beeping
325
Silencing the Buzzer
326
Leds Display Amber or Red
327
Front Panel
327
Drive Status Indicators
328
Back of Enclosure
328
CLU Reports a Problem
333
Checking a Reported Component
334
Webpam Proe Reports a Problem
336
Event Notification Response
339
When a Physical Drive Fails
354
Critical & Offline Disk Arrays
354
With a Hot Spare Drive
354
Without a Hot Spare Drive
355
Rebuild Operation
355
Incomplete Array
357
Rejecting an Incomplete Array
357
Physical Drive Problems
358
Physical Drive Offline
358
Physical Drive Not Usable
358
Physical Drive Failed
358
Enclosure Problems
360
Controller Enters Maintenance Mode
363
Finding and Correcting the Cause of the Problem
363
Taking a Controller out of Maintenance Mode
364
Connection Problems
366
Serial Connections
366
Network Connections
366
Fibre Channel Connections
367
SAS Connections
368
Browser Does Not Connect to Webpam Proe
369
Unsaved Data in the Controller Cache
370
Chapter 9: Support
371
Frequently Asked Questions
371
Contacting Technical Support
373
The Netherlands
374
Limited Warranty
376
Your Responsibilities
377
Returning the Product for Repair
378
Appendix A: Useful Information
381
Snmp Mib Files
381
Adding a Second Controller
381
Installing a Second Controller
381
Dual Controllers and SATA Drives
382
Installing a Second Cache Battery
383
Appendix B: Multipathing on Windows
385
Installing Perfectpath
386
Verifying Installation
387
Start Menu
387
Services List
387
Device Manager
387
Running Perfect Path View
389
Starting Perfectpath View
389
Quitting Perfectpath View
389
Monitoring Your Luns and Paths
390
Viewing Lun Properties
390
Viewing Path Properties
392
Viewing LUN Performance Statistics
393
Viewing Path Performance Statistics
393
Clearing Path Statistics
394
Features and Settings
395
Automatic Load Balancing for Failover Policy
395
Load Balance Policy
396
Path Verification
397
PDO Removal
398
Performance Tab Refresh Rate
399
Round Robin Count
399
Refreshing the Objects
400
Viewing System Information
400
Saving System Information
401
Troubleshooting
402
Updating Perfectpath
403
Repairing Perfectpath
404
Removing Perfectpath
405
Preferred Method
405
Alternate Method
405
Appendix C: Multipathing on Linux
407
Check Initial Setup
407
Task 1: Meeting Package Requirements
408
Installing Packages
409
Verifying Packages – Redhat
409
Verifying Packages – Suse
410
Task 2: Preparing the Configuration File
412
Redhat Systems
412
Suse Systems
412
Editing a Configuration File
412
Task 3: Making Initial Host Settings
414
Verifying the Modules Are Loaded
414
Verifying the Daemon Is Running
415
Task 4: Create and Configure Devices
416
Task 5: Create and Mount Partitions
417
Sample Multipath.conf File
420
Index
421
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Promise Technology VTRAK E610f Specifications
General
Brand
Promise Technology
Model
VTRAK E610f
Category
Storage
Language
English
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