Ricoh M0A0 - Page 267

6.Troubleshooting
255
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
 Replace the backup battery.
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC636-
01
D
IC Card Error (Expanded authentication module error)
Issued when expanded authentication management is set to "ON" but either of the following
occur.
 There is no expanded authentication module in the machine.
 The SD card or the file of the expanded authentication module is broken.
 There is no DESS module in the machine.
 There is no DESS module in the machine (models on which the function is optional).
 There is no expanded authentication module in the machine.
 The SD card or the file of the expanded authentication module is broken.
 Set a working SD card/expanded authentication module file.
 Install the DESS module.
 In the SSP mode set SP5-401-160 to 0.
 In the SSP mode, set SP5-401-161 to 0.
 Replace the NVRAM.
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC636-02
D
IC Card Error (Version error)
The version of the expanded authentication module is not correct.
Incorrect module version
Install the correct file of the expanded authentication module.
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC636-
11
D
IC Card Error (OSM user code file error)
 The correct "usercode" file could not be found in the root folder of the SD card.
 The "usercode" file on the SD card could not be read.
 The "usercode" file does not exist on the SD card.
 The "usercode" file on the SD card is an invalid file.
 Data in the "usercode" file on the SD card is invalid.
 "usercode" file was not moved when moving the application to another SD card
Use the user code configuration tool for OSM users (Idissuer.exe) to create the "usercode" and
store it in the root folder of the SD card containing the IC card module (eccm.mod).
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC637-01
D
Tracking Information Notification Error (Tracking application error)