Ricoh M0A0 User Manual

6.Troubleshooting
256
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
Tracking information was lost.
 Tracking SDK application error
 Internal notification error
Turn the main power off/on.
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC637-02
D
Tracking Information Notification Error (Management server error)
Tracking information was lost.
Communication with tracking management server failed.
 Network error
 tracking management server error
 Tracking SDK application error
Turn the main power off/on.
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC641-
00
D
Engine to Controller Communication Error (No Response)
The controller sent a data frame by RAPI protocol, but there was no response after trying 3
times,
once every 100ms.
 The controller board or software is defective.
 The engine board or software is defective.
 The controller board and the engine board are not connected properly.
 Check the connection between the controller board and engine board.
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC650-
01
B
Remote Service Modem Communication Error (Dialup authentication failure)
 An error related to communication (dialup connection, modem board etc.) using the RC
Gate Type M was detected or an error that prevents RC Gate operation was detected at
power on.
 Displayed only when an error is detected while RC Gate is operating.
 SC is not issued if an error occurs during RC Gate installation (because it can be referenced
using SP).
Dialup authentication failure
Check the following SPs.
 SP5-816-156
 SP5-816-157

Ricoh M0A0 Specifications

General

Brand	Ricoh
Model	M0A0
Category	All in One Printer
Language	English