6.Troubleshooting
294
Error Name/Error Condition/Major Cause/Solution
An error occurred in the TPM or TPM driver.
Replace the controller board.
Error Name/Error Condition/Major Cause/Solution
An error occurred in TPM software stack.
ï‚· Necessary files missing from the TPM.
Replace the controller board.
Error Name/Error Condition/Major Cause/Solution
Random Number Generator Error
An error occurred when doing self-check against seed for random number generated.
ï‚· Turn the main power switch off and on.
ï‚· Replace the controller board.
Error Name/Error Condition/Major Cause/Solution
The response is not received within the specified time during the access to the MLB.
Error Name/Error Condition/Major Cause/Solution
Software performance error (signal reception end)
Occurs when an internal program behaves abnormally.
In the case of a hardware defect
ï‚· Replace the hardware.
In the case of a software error
ï‚· Turn the main power off/on.
ï‚· Try updating the firmware.