Ricoh M0A0 - Page 306

6.Troubleshooting
294
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC878-02
D
TPM error
An error occurred in the TPM or TPM driver.
TPM is defective
Replace the controller board.
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC878-03
D
TCSD error
An error occurred in TPM software stack.
 Unable to start TPM
 Necessary files missing from the TPM.
Replace the controller board.
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC878-20
D
Random Number Generator Error
An error occurred when doing self-check against seed for random number generated.
TPM is defective
 Turn the main power switch off and on.
 Replace the controller board.
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC880-00
D
MLB error
The response is not received within the specified time during the access to the MLB.
Defective MLB
 Replace the MLB
 Remove the MLB
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC899-00
D
Software performance error (signal reception end)
-
Occurs when an internal program behaves abnormally.
In the case of a hardware defect
 Replace the hardware.
In the case of a software error
 Turn the main power off/on.
 Try updating the firmware.