GE HEALTHCARE
DIRECTION FC091194, REVISION 11 VIVID 7 SERVICE MANUAL
Chapter 7 - Diagnostics/Troubleshooting 7 - 5
Section 7-5
Gathering Troubleshooting Data
7-5-1 Overview
There may be a time when it would be advantageous to capture trouble images and system data (logs)
for acquisition through remote diagnostics (InSite) or to be sent back to the manufacturer for analysis.
There are different options to acquire this data that would give different results.
7-5-2 Collect Vital System Information
The following information is necessary in order to properly analyze data or images being reported as a
malfunction or being returned to the manufacturer:
Product Name = VIVID 7
From the Config (F2
)>About screen:
• Applications Software
- Software Version
- Software Part Number
• System Software
- System Software Revision
- System Software CD Part Number
• Back-End Processor (BEP) Model
NOTE: The contents on the About tab will vary depending on the software version
Figure 7-1 The About Screen
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