5
Troubleshooting
5-62 CS193/CS173/CS163
If any message other than those listed above appears, perform the operation described in the message.
Malfunction detected.
Please call your Service Rep.
The machine malfunctioned and is
unable to make copies.
Inform your service representative of
the code displayed on the touch
panel.
Now Downloading Program Data
from Firmware server.
1. CS Remote Care was activated by
the service representative.
2. Internet ISW is being downloaded.
Do not turn off the machine with the
[Power] (auxiliary power) key while
this message is displayed.
After turning off the machine with the
[Power] (auxiliary power) key, turn off
the main power switch, and then
contact the service representative.
Cannot be accessed due to unau-
thorized access.
Please contact your administrator.
The authentication information has
become invalid since the authentica-
tion attempts have failed the speci-
fied number of times.
Contact the administrator of the ma-
chine.
The Administrator Password is not
valid due to unauthorized access.
The administrator password has be-
come invalid since the authentica-
tion attempts have failed the
specified number of times.
Turn the machine off, then on again.
Turn off the main power switch, and
then wait about 10 seconds before
turning it on again.
Message Cause Remedy
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