6.Troubleshooting
258
Error Name/Error Condition/Major Cause/Solution
Remote Service Modem Communication Error (RC Gate Type N was installed but modem is
present or wired/wireless LAN is not working correctly)
ï‚· An error related to communication (dialup connection, modem board etc.) using the RC
Gate was detected or an error that prevents RC Gate operation was detected at power on.
ï‚· Displayed only when an error is detected while RC Gate is operating.
ï‚· SC is not issued if an error occurs during RC Gate installation (because it can be referenced
using SP).
RC Gate Type N was installed but modem is present or wired/wireless LAN is not working
correctly
ï‚· If a modem board is attached, remove it.
ï‚· Check if wired/wireless LAN works.
Error Name/Error Condition/Major Cause/Solution
Illegal Remote Service Dial-up (Chat program parameter error)
An unexpected error occurred when RC Gate Type M dialed up the NRS Center.
Error Name/Error Condition/Major Cause/Solution
Illegal Remote Service Dial-up (Chat program execution error)
An unexpected error occurred when RC Gate dialed up the NRS Center.
Error Name/Error Condition/Major Cause/Solution
Remote service ID2 mismatching
There was an authentication mismatch between ID2 for @Remote, the controller board, and
NVRAM.
ï‚· Used controller board installed
ï‚· Used NVRAM installed (such action is not allowed.)
ï‚· If this occurs during RC Gate installation:
Check the validity of the certificate and the NVRAM, check the machine serial number,
write the common certificate, and then begin installation again.
ï‚· If this occurs after RC Gate installation:
Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check
the machine serial number, write the common certificate, and then begin installation again.
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