6.Troubleshooting
269
Error Name/Error Condition/Major Cause/Solution
Data encryption conversion error (Other Error)
A serious error occurred after data conversion during an attempt to update the encryption key.
Controller board is defective
Replace the Controller Board.
Error Name/Error Condition/Major Cause/Solution
Data encryption conversion HDD conversion error
When the data encryption key was updated, HDD data was converted, but not correctly. Image
displayed at conversion only (this SC is notdisplayed), but SC is displayed after machine is
cycled off/on.
ï‚· HDD conversion was set with the data encryption key update function, but the HDD was
removed.
ï‚· Machine lost power during data encryption key update
ï‚· Electrostatic noise, or an HDD error occurred, during data encryption key update, and data
was not encrypted.
 •Check the HDD connection.
ï‚· Format the HDD (SP5-832: HDD formatting).
ï‚· If there is a problem with the HDD, it has to be replaced.
Error Name/Error Condition/Major Cause/Solution
Data encryption conversion HDD conversion error (HDD check error)
HDD was not converted correctly during an attempt to update the encryption key.
Only an error screen is displayed and no SC is issued during conversion. This SC is issued after
machine restarts.
ï‚· HDD conversion was selected in the Encryption key update function but the machine was
turned on with the HDD removed.
ï‚· Power failure occurred during encryption key update.
ï‚· HDD was not successfully converted during encryption key update due to HDD errors or
cable noises.
 •Check the HDD connection.
ï‚· Format the HDD.
ï‚· If there is a problem with the HDD, it has to be replaced.
Error Name/Error Condition/Major Cause/Solution
Data encryption conversion HDD conversion error (Power failure during conversion)
HDD was not converted correctly during an attempt to update the encryption key.
Only an error screen is displayed and no SC is issued during conversion. This SC is issued after
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