4.Troubleshooting
60
ï‚· Turn the main power OFF and ON,
and then repeat the procedure.
ï‚· If the HDD is damaged, replace it.
The structure of the application or control
panel firmware in the package is invalid.
Prepare a valid package file.
Failed to terminate an application when
attempting to update or uninstall it.
ï‚· If a job is under way in the target
application, wait until the job is
finished, and then repeat the
procedure.
ï‚· Turn the main power OFF and ON,
and then repeat the procedure.
Failed to verify the signature attached to
the application or firmware.
Repeat the procedure using a valid
signature.
Failed to execute installation because
another function was being used on the
MFP.
ï‚· Wait a while and repeat the
procedure.
ï‚· Turn the main power OFF and ON,
and then repeat the procedure.
The storage capacity is not enough.
ï‚· Reduce the number of applications to
be installed.
ï‚· Uninstall unnecessary applications.
The product ID is incorrect.
Use a correct product key.
The control panel does not meet the
installation requirements of the application.
Check the installation requirements of the
application. Update the control panel as
necessary.
There are no remaining licenses. The
product key that you are trying to use has
already been activated for another device.
Use an unused product key to activate the
application.
An invalid product key was used to issue
the license.
Update the application using an activated
product key.
The number of licenses issued has
exceeded the limit.
Deactivate the application, and then
activate it again.
The license has expired. The product key
being used is no longer valid.
Use an unused product key to activate the
application.
The license contract is invalid.
Use a valid product key to activate the
application.