Ricoh M0A0

3.Troubleshooting
20
Code
Meaning
Suggested Cause/Action
other end after all communication attempts
at 2400 bps
 Adjust the tx level (use NCU parameter 01 or the
dedicated tx parameter for that address).
 Check the line connection.
 Defective remote terminal
6-21
V.21 flag detected during high speed
modem communication
The other terminal may be defective or incompatible.
6-22
The machine resets the sequence because
of an abnormal handshake in the V.34
control channel
 Check for line noise.
 If the same error occurs frequently, replace the FCU.
 Defective remote terminal
6-99
V.21 signal not stopped within 6 s
Replace the FCU.
13-
17
SIP user name registration error
 Double registration of the SIP user name
 Capacity for user-name registration in the SIP server is
not sufficient.
13-
18
SIP server access error
 Incorrect initial setting for the SIP server
 Defective SIP server
13-
24
SIP authentication error
 Registered password in the device does not match the
password in the SIP server.
13-
25
Network I/F setting error
 IPV4 is not active in the active protocol setting.
 IP address of the device is not registered.
13-
26
Network I/F setting error at power on
 Active protocol setting does not match the I/F setting for
SIP server.
 IP address of the device is not registered.
13-
27
IP address setting error
IP address of the device is not registered.
14-
00
SMTP Send Error
Error occurred during sending to the SMTP server. Occurs for
any error other than 14-01 to 16. For example, the mail
address of the system administrator is not registered.
14-
01
SMTP Connection Failed
 Failed to connect to the SMTP server (timeout) because
the server could not be found.
 The PC is not ready to transfer files.
 SMTP server not functioning correctly
 The DNS IP address is not registered.
 Network not operating correctly
 Destination folder selection not correct
14-
02
No Service by SMTP Service (421)
 SMTP server operating incorrectly, or the destination for
direct SMTP sending is not correct.
 Contact the system administrator and check that the