Ricoh M0A0

3.Troubleshooting
23
Code
Meaning
Suggested Cause/Action
 Update the software because of the defective software.
14-
20
SMTP Authentication error
Make sure the administrator's e-mail address is same as the
SMTP authentication address or POP before SMTP address.
14-
21
Transmission error of S/MIME
Register the correct user certificate and device certificate.
14-
22
Destination certificate is invalid in S/MIME
transmission.
Register the correct destination certificate.
14-
23
Device certificate is invalid in S/MIME
transmission.
Register the correct device certificate.
14-
24
Destination and device certificate is in valid
in S/MIME.
Register the correct user certificate and device certificate.
14-
30
MCS File Creation Failed
Failed to create the MCS file because:
 The number of files created with other applications on
the Document Server has exceeded the limit.
 HDD is full or not operating correctly.
 Software error
14-
31
UFS File Creation Failed
UFS file could not be created:
 Not enough space in UFS area to handle both Scan-to-
Email and IFAX transmission
 HDD full or not operating correctly
 Software error
14-
32
Cancelled the Mail Due to Error Detected
by NFAX
Error detected with NFAX and send was cancelled due to a
software error.
14-
33
No Mail Address For the Machine
Neither the mail address of the machine nor the mail address
of the network administrator is registered.
14-
34
Address designated in the domain for SMTP
sending does not exist
 Operational error in normal mail sending or direct
SMTP sending.
 Check the address selected in the address book for
SMTP sending.
 Check the domain selection.
14-
50
Mail Job Task Error
Due to an FCU mail job task error, the send was cancelled:
 Address book was being edited during creation of the
notification mail.
 Software error
14-
51
UCS Destination Download Error
Not even one return notification can be downloaded:
 The address book was being edited.
 The number for the specified destination does not exist