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Maintenance
Cleaning the Product
Cleaning
A dirty print head or platen roller not only affects the print quality but also causes errors and
malfunctions. Clean the product periodically to keep it running reliably.
• Do not connect or disconnect the power cord while your hands are wet. Doing so could
cause an electric shock.
• Disconnect the power cord from the AC outlet before you begin cleaning.
The print head and its surroundings are hot after printing. Wait until the product cools
down.
• Touching the edge of the print head with your bare hand could cause injury.
• Be careful not to touch the cutter blade when cleaning the product.
• Use our recommended cleaning products for cleaning. Do not clean with a hard object.
Doing so could cause damage.
• Remove the media and ribbon before cleaning.
• Open the top cover and remove linerless labels from the platen roller if they are not
used for printing for a long period. Paper jam might occur if the top cover is closed for a
long period with linerless labels loaded.
• Contact your SATO reseller or technical support to purchase the cleaning kit, cleaning
sheets, and other of our cleaning products.
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