SATO CT4-LX - Error Message 1015 (Cutter Error)

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Error Message 1015 (Cutter Error)
When there is an error with the product, the error message appears on the screen.
Tap the error number button to show the details screen.
Check the cause and countermeasure, and then take appropriate action.
To clear the error:
Tap [CUTTER ACTION].
Cause and Countermeasure Reference
Cause (1)
A media jam has occurred in the cutter.
Countermeasure (1)
Remove the jammed media from the cutter.
Refer to the video for loading the media, for
the media path, and for the operation of each
part inside the product.
• Be careful not to cause injury with
the cutter blade when removing the
media.
If the error is not solved, power on the product
again.
Loading a Media Roll (When the Optional
Cutter Unit Is Installed)
Cause (2)
The cutter blade does not return to the
specified position.
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