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Error Message 1021 (BCC Check Error)
When there is an error with the product, the error message appears on the screen.
Tap the error number button to show the details screen.
Check the cause and countermeasure, and then take appropriate action.
To clear the error:
Tap [CANCEL] or [PRINT].
Cause and Countermeasure
Cause
The BCC code of the transmitted data (one item) is incorrect.
Countermeasure
Check the transmitted data and interface settings.
◦ [PRINT]: Continue printing from the print data where the BCC error occurred.
◦ [CANCEL]: Cancel the print data where the BCC error occurred and continue printing from
the next item.
◦ Send the SUB command: Clear the BCC error and continue printing from where it stopped.
◦ Send the CAN command: Cancel the print data where the BCC error occurred and continue
printing from the next item.
Contact your SATO technical support if the error cannot be resolved.
Contact Information for When You Are in Trouble
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