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Error Message 1066 (Paper Jam)
When there is an error with the product, the error message appears on the screen.
Tap the error number button to show the details screen.
Check the cause and countermeasure, and then take appropriate action.
To clear the error:
Open the top cover and load the media again.
Cause and Countermeasure Reference
Cause (1)
The media has jammed.
Countermeasure (1)
Remove the jammed media.
Refer to the video for loading the media, for
the media path, and for the operation of each
part inside the product.
Loading Media
Cause (2)
The media is not loaded correctly.
Countermeasure (2)
Load the media correctly. Load the media so
its leading edge is further forward than the
cutter blade.
Loading a Media Roll (When the Optional
Linerless Cutter Unit Is Installed)
Contact your SATO technical support if the error cannot be resolved.
Contact Information for When You Are in Trouble
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