15 February 2006 B064 SERIES SERVICE MODE
4-31
Trouble-
shooting
SC No. Symptom Possible Cause
IEEE 1394 I/F error
Driver setting incorrect and cannot
be used by the 1394 I/F.
• 1394 I/F connection incorrect
• 1394 I/F board defective
• Controller board defective
851 B
USB driver is corrupted or has
become unstable and cannot be
used by the USB I/F.
• USB connection incorrect
• Controller board defective
HDD startup error at main power on 860 B
• HDD is connected but a driver
error is detected.
• The driver does not respond with
the status of the HDD within 30
s.
• HDD is not initialized
• Level data is corrupted
• HDD is defective
HDD re-try failure 861 B
At power on with the HDD detected,
power supply to the HDD is
interrupted, after the HDD is
awakened from the sleep mode, the
HDD is not ready within 30 s.
• Harness between HDD and board
disconnected, defective
• HDD power connector disconnected
• HDD defective
• Controller board defective
Number of bad sectors exceeds allowed maximum 862 A
The number of bad sectors on the
HDD in the area for storing images
exceeds 101.
• Execute 5832 001 to format the HDD and
replace the bad sectors. HDD
replacement is recommended because
an HDD unit that generates bad sectors
is probably of poor quality and performs
poorly.
HDD data read failure 863 D
The data written to the HDD cannot
be read normally, due to bad
sectors generated during operation.
• HDD defective
• Note: If the bad sectors are generated at
the image partition, the bad sector
information is written to NVRAM, and the
next time the HDD is accessed, these
bad sectors will not be accessed for
read/write operation.
HDD data CRC error 864 D
During HDD operation, the HDD
cannot respond to an CRC error
query.
• Data transfer did not execute normally
while data was being written to the HDD.
HDD access error 865 D
HDD responded to an error during
operation for a condition other than
those for SC863, 864.
• HDD defective.