Symptom
Possible cause Action
Specimen name and Amplicon name
are specified in File Name Convention
but not included in sample name.
The Specimen Name attribute is not
functional. Even when selected,
specimen name is not included in the
file name.
Enter the Specimen name and
Amplicon name in the Sample Name
field in the Assign Plate Contents
screen, Customize Sample
information section.
To view Specimen Name and
Amplicon Name in the Customize
Sample Information section, a
Sequencing assay must be assigned
to a well.
Note: The Specimen Name and
Amplicon Name fields are available in
the Plate View only, not the Table View
of the Assign Plate Contents screen.
Software is not behaving as expected. You open the instrument door after
you start a run
Do not open the instrument door
during a run.
You restarted the instrument only, not
the computer.
Restart the instrument and the
computer (see “Restart the
instrument and the computer“ on
page 251).
Note: Restart the instrument and the
computer as part of weekly
maintenance.
Software operations are taking longer
than expected.
Communication problem between the
computer and instrument.
Restart the instrument and the
computer (see “Restart the
instrument and the computer“ on
page 251).
Audit records need archiving and
purging
See “Archive, purge, and restore
data“ on page 243.
Preferences (plate setup, report
settings, and sequencing settings)
are not retained after data migration
from v1.0 to v3 software.
Settings are not migrated. Manually update settings after
migration.
Notification log in Calendar
Reminders is not retained after data
migration from v1.0 to v3 software.
Settings are not migrated. Manually update settings after
migration.
Appendix A Troubleshoot
Software troubleshooting — general
A
3500/3500xL Genetic Analyzer User Guide—Data Collection Software v3.1
263
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