Applied Biosystems 3500 User Manual

Manual commands troubleshooting
Symptom
Possible Cause Action
When you select Tools4Manual
Commands, Set defined command for
Consumables, then select a Read
Command, the information displayed
is not readable.
The feedback from Consumables
Read Tag commands does not display
valid information.
See the Dashboard for consumables
RFID tag information.
Troubleshooting procedures
If instructed to do so by a Thermo Fisher Scientic representative:
1.
Navigate to x:\AppliedBiosystems\3500\Troubleshoot.
2.
Double-click TroubleshootingUtility.bat.
3.
Navigate to s:\TroubleshootData, then email the data-<yyyy-mm-dd-hh-mm-ss-
mmm>.tslog le to your Thermo Fisher Scientic representative.
Use a text editor (such as Wordpad) to view the 3500 Series Data Collection Software
3.1-generated log les:
Log fil
e Description Location
3500UsageStatistics.txt Provides a summary of the
number of plates run and
number of run types
<<install drive>>:\Applied
Biosystems\3500\LogFiles
You can also view this log from the Maintenance
workflow under Planned Maintenance4Usage
Statistics.
3500ConsumableUpdates.txt Provides a summary of
consumables installation
information and dates
<<install drive>>:\Applied
Biosystems\3500\LogFiles
Run
Troubleshooting
Utility.bat
View the log fil
es
Appendix A T
roubleshoot
Manual commands troubleshooting
A
278
3500/3500xL Genetic Analyzer User Guide—Data Collection Software v3.1

Applied Biosystems 3500 Specifications

General

Number of capillaries	8
Capillary Length	50 cm
Laser	Solid-state laser
Instrument Type	Capillary electrophoresis system
Technology	Capillary Electrophoresis (CE)
Weight	95 kg
Power Requirements	100–240 V