Applied Biosystems 3500 User Manual

Software troubleshooting — general
Symptom
Possible cause Action
When you start the 3500 Series Data
Collection Software 3.1, “Windows
cannot find 3500.exe” message is
displayed.
The Norton Antivirus Sonar
Protection feature is enabled on the
instrument computer.
• Disable the optional Sonar
feature in Norton Antivirus
software (contact your IT
department for assistance).
• Contact Thermo Fisher
Scientific.
Status icon is instead of . One or more of the services are
stopped.
Hover the mouse pointer over the
status icon. If any item does not
display a checkmark, select
4Programs4Applied
Biosystems435004Server Monitor.
Right-click the status icon, then
select Services. If any item does not
display a checkmark, click the item to
start the service.
Print dial
og box is not displayed when
you select or click Print.
Dialog boxes are sometimes
displayed behind the main screen
Minimize the main screen.
The Load plate for run message does
not display correctly.
The window is not refreshing
properly.
Click OK to dismiss the message and
continue.
Save option is not available (only Save
As) when you edit a plate template
from the library.
You must select a plate template from
the main workflow to edit it.
Go to Define Plate Properties
screen4Open Plate4Edit Existing
Template.
Appendix A Troubleshoot
Software troubleshooting — general
A
262
3500/3500xL Genetic Analyzer User Guide—Data Collection Software v3.1

Applied Biosystems 3500 Specifications

General

Number of capillaries	8
Capillary Length	50 cm
Laser	Solid-state laser
Instrument Type	Capillary electrophoresis system
Technology	Capillary Electrophoresis (CE)
Weight	95 kg
Power Requirements	100–240 V