46 Upgrade and Maintenance Manual
RX2520 M4
Basic hardware procedures
Ê When using ServerView Operations Manager to toggle the ID indicator,
choose Single System View and press the Locate button.
Ê Remember to switch off the ID indicator after the maintenance task has been
concluded successfully.
4.1.2 Determining the error class
The Local Service Concept (LSC) allows you to identify defective server
components. Failure events are assigned to one of two error classes:
– Global Error events that need to be resolved by maintenance personnel
– Customer Self Service (CSS) error events that may be resolved by
operating personnel
Global Error and CSS LEDs (see section "Connectors and indicators" on
page 391) indicate, if the defective component is a customer replaceable unit or
if maintenance personnel needs to be dispatched to replace the part.
I The indicators also light up in standby mode and after a server restart
due to a power failure.
4.1.2.1 Global Error indicator
Ê Check the Global Error indicator on the front or I/O panel of the server:
Ê For further diagnostics, proceed as follows:
– Hardware errors:
Check the System Event Log (SEL), see section "Viewing the SEL" on
page 86.
– Software/agent related errors:
Check the ServerView System Monitor, available on Windows or Linux
based servers with ServerView agents installed.
I For more information, see the "ServerView System Monitor" user
guide.
4.1.2.2 Customer Self Service (CSS) indicator
Ê Check the CSS indicator on the front panel or I/O panel of the server.
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