Maintain the computer ......................................................... 242
Back up the datastore during software uninstall .............................. 242
Archive, purge, and restore data ............................................ 243
Monitor disk space ........................................................ 245
Manage software licenses ...................................................... 246
Create an email address for license activation and renewal .................... 246
Obtain and activate a software license ....................................... 246
Renew a software license .................................................. 248
Service Log and Usage Statistics ................................................ 249
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APPENDIX A Troubleshoot ........................................... 250
Restart the instrument and the computer ........................................ 251
Instrument components ....................................................... 252
Instrument troubleshooting .................................................... 254
RFID troubleshooting .......................................................... 258
Error messages .............................................................. 259
Dashboard troubleshooting ..................................................... 261
Software troubleshooting — general ............................................ 262
Run, re-run, or re-inject troubleshooting ......................................... 264
Data/electropherogram troubleshooting ......................................... 264
Review Results troubleshooting ................................................. 267
Link/load plate troubleshooting ................................................. 269
Assign Plate Contents troubleshooting ........................................... 270
Spatial calibration troubleshooting .............................................. 271
Spectral calibration troubleshooting ............................................. 272
Sequencing install standard troubleshooting ..................................... 274
Fragment/HID install standard troubleshooting .................................. 275
Monitor Run troubleshooting ................................................... 276
Audit troubleshooting ......................................................... 277
Electronic signature troubleshooting ............................................ 277
Manual commands troubleshooting ............................................. 278
Troubleshooting procedures .................................................... 278
Run Troubleshooting Utility.bat ............................................. 278
View the log files ......................................................... 278
View instrument sensor details ............................................. 279
Review error message details .............................................. 280
Reset the instrument ...................................................... 280
Contents
3500/3500xL Genetic Analyzer User Guide—Data Collection Software v3.1
11
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